Balancing Automation & Human Mods
Let Mochi handle the routine. Let humans handle the nuance.
Automation is powerful — but moderation works best when it’s shared. Mochi is excellent at catching clear, repeatable issues like spam, caps abuse, or link flooding. Human moderators, on the other hand, are better at understanding context, tone, and intent.
The goal isn’t to choose one over the other — it’s to let each do what they’re best at.
🤖 Where Automation Shines
Auto moderation is ideal for:
Spam and repeated messages
Excessive caps or emoji flooding
Unwanted links or invites
Mass mentions
Unreadable or disruptive formatting
These situations are predictable and easy to define — perfect for automated rules that respond quickly and consistently.
When Mochi handles these, your moderators don’t have to jump in for every small interruption.
🧠 Where Humans Matter More
Some situations need context and care, such as:
Emotional disagreements
Inside jokes or sarcasm
Cultural or language nuance
Ongoing personal conflicts
First-time mistakes
Automation can’t always tell intent — but people can.
In these cases, a human moderator can:
De-escalate calmly
Explain rules clearly
Apply discretion
Resolve issues without tension
🌱 Finding the Right Balance
A healthy moderation setup usually looks like this:
Automation handles the obvious and repetitive
Human mods step in for judgment calls
Logs provide visibility and accountability
Clear rules guide both systems
If automation is doing too much, it can feel harsh. If humans do everything, burnout follows.
Balance keeps moderation steady and sustainable.
💡 Best Practices
Start with a few auto moderation rules
Keep timeouts short and messages friendly
Review moderation logs regularly
Encourage moderators to communicate, not punish
Adjust rules as your community grows
When moderation feels calm and predictable, members trust it more — and moderators enjoy their role instead of dreading it.
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