Moderation Best Practices

Moderation isn’t about control — it’s about care.

Great moderation creates spaces where people feel safe to speak, welcome to participate, and confident that rules are applied fairly. Mochi gives you powerful tools, but how you use them matters just as much as what they do.

This section focuses on healthy moderation habits — the kind that protect conversation, support your moderators, and build long-term trust within your community. These aren’t technical settings; they’re principles that help everything else work better.

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🌿 What This Section Covers

⚖️ Balancing Automation & Human Mods

How to let Mochi handle the obvious cases — like spam and abuse — while keeping people in charge of nuance, empathy, and judgment.

🔍 Transparency & Trust

Why clear rules, visible actions, and consistent logging help members understand moderation decisions instead of fearing them.

🚦 When to Escalate

How to recognize when automation isn’t enough, when a moderator should step in, and when a situation needs firmer action.

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💡 Why Best Practices Matter

Even the best tools can feel unfair if they’re used without intention.

Thoughtful moderation:

• Reduces burnout for moderators

• Prevents power struggles

• Keeps enforcement consistent

• Builds confidence in your rules

• Helps your community grow without losing its tone

Mochi is here to support you — not replace you. These best practices help ensure moderation feels calm, fair, and human, even when things get messy.

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