Creating a Ticket Menu

With the Mochi Dashboard, setting up ticket actions as menu selections is super easy! You can add your own unique touch to your support panel and really make it stand out. It's a fantastic way to match your server's personality or showcase your brand.

Ready to get started? Simply click on the "Dropdown" tab in the Actions panel to begin.

Overview of the Dropdown Menu in the Actions Dashboard within the Support Tickets Modul

Step 1: Customize the Welcome Text

Let's get started! Just click on the Dropdown menu and you'll see a selection of customization options pop up. After that, all you need to do is type in an introduction text. This text will show up as a placeholder above your selection options.

Customizing the Button Labels for the Button Actions

Step 2: Customize the Menu Emoji

Want to add some fun to your menu items? It's super easy! All you have to do is click on the emoji icon and explore the countless options available to you. Once you've found the perfect one, just click the icon again, and voila! Your menu item is now lively and eye-catching!

Customizing the Button Emoji for the Button Actions

Step 3: Set the Menu Description

Do you want to make it easier for your members to choose their ticket options? Adding a short description for each item under the "Description" tab can help a lot. It's really helpful and will give your members a better idea of what support options are available.

Setting the Menu Description

Step 4: Set the Created Ticket Channel

If you're looking to keep track of all the open tickets, you might want to consider setting up a private channel category. That way, Mochi and anyone else with the Manager role can easily locate and access all the channels in that category. It's a simple solution that could save you a lot of time!

Selecting the Created Ticket Channel

Step 5: Set the Claimed Ticket Channel

To make sure an open ticket gets handled the right way, it's important to create a specific category for it. This way, both Mochi and anyone with the Manager role can see it. Once a Manager takes charge of a ticket, they'll be the only ones working on it until it gets resolved.

Selecting the Claimed Ticket Channel

Step 6: Set the Closed Ticket Channel

Once a ticket has been closed, this category will then store the conversation along with a downloadable transcript of the conversation. This category will be visible to both Mochi and anyone with the Manager role.

Selecting the Created Ticket Channel

To add another menu item use the "Add Button". When you finish configuring your button actions, simply click on "Next" to proceed with the final setup.