✨Support Tickets

Support Requests Made Fun & Easy!

We're so excited to let know you about our latest Mochi Prime feature - our support ticket module!

We know how overwhelming it can be to manage community support requests, especially if you have a big community server. But, no need to stress because Mochi is here to help!

With our easy-to-use system, you can create roles for support staff who will receive notifications when relevant support tickets are opened. Plus, you can customize ticket panels and response embeds to match your branding and style.

You can even organize your support tickets into different categories, like open, closed, and claimed tickets. This way, you can easily stay on top of who has responded and monitor pending requests.

And, the best part is that we keep a record of all conversations. So, if you ever need to refer back to a closed ticket, you can access the transcript. We promise our support ticket system is efficient and user-friendly.

Let's get started and make managing support requests a breeze!